This page informs you of our policies regarding Returns and Refunds.
Mabotech Tuning will provide returns & refunds if products are found upon reception to be defective or faulty and therefore not fit for the intended use as defined by the Mabotech website. In order to be eligible for the money back guarantee, we must be notified immediately after receiving the product and returned within 30 days of the order date, customs delays or other situations are not the responsibility of Mabotech.
Mabotech Tuning has a dispute resolution process that must be completely exhausted before any refunds, repairs or replacements are issued. All refund applications will be carefully considered and given at the discretion of Mabotech and their partners, therefore, Mabotech cannot guarantee that you or your business will be successful in obtaining a refund.
Within 30 days of the order day, items can be returned under certain conditions. The items must be new, unopened and/or unmodified and in their original packaging (undamaged). The customer is responsible for return shipping costs on all returns unless otherwise instructed by Mabotech. Once item is received by Mabotech, you will be given either a store credit to use within the website or a refund minus original shipping costs. In some cases, a 15% restocking fee will be applied.
Returns after 30 days from the order date, specialty parts and parts that have been installed or attempted to be installed are at the discretion of Mabotech and will have an automatic 18% restocking fee on top of any other penalty that it’s considered necessary, as well as original shipping charges. Certain items are non-returnable, this includes but is not limited to: special order items, electronic and/or electrical items, and on sale/clearance items.
Under no circumstances will Mabotech reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product due to the nature of most of our items. This includes circumstances in which damage occurred by any product installed allegedly correct or not. Damages will not be the responsibility of Mabotech, however, we will do our best efforts to help you resolve any issues the best way possible. Dyno, fuel or any expense related to installation, use or attempt of use on any of our products is not going to be covered by Mabotech.
NOTE: There will be NO refunds provided on tuning services under any circumstance nor returns on tuning hardware, if the tuning hardware is faulty we will repair it if the warranty period has not expire and shipping is at the buyers expense.
If a customer has made payment via PayPal or credit card and for any reason decides to file a claim either with PayPal or bank without exhausting the Mabotech resolution process, the customer automatically forfeits all special treatment and/or consideration. We will defend ourselves and provide all pertinent information to our legal team to follow through with this until the end of the process.
Email: Support@mabotech.net to explain your case and request a return.
Once the return has been approved you will receive an email with instructions detailing where and how to send the item. Please follow the instructions carefully! Returns must be received by Mabotech within 72 hours of the return being authorized unless other arrangement is previously agreed, failure to follow instructions correctly might void any warranty or refund of the product in it’s entirety.
Once the return arrives at Mabotech it will take an estimated 2 business days for the return to be entered into our system. Once entered you will receive an email notification and the pertinent department or experts will determine the status of the product related to the case, after concluded on a final decision for the customer a resolution process will begin in which a gift certificate or other arrangements will be issued.