This page informs you of our policies regarding Returns and Refunds.
NO REFUNDS ON TUNES OR RETURNS ON TUNING HARDWARE
Mabotech Tuning will provide returns & refunds if products are found to be defective or faulty, and therefore not fit for the intended use as defined by Mabotech. In order to be eligible for the money back guarantee, we must be notified within 30 days of the order date.
Mabotech Tuning has a dispute resolution process that must be exhausted before any refunds are issued. All refund applications will be carefully considered and given at the discretion of Mabotech Tuning and their partners, therefore, Mabotech Tuning cannot guarantee that you or your business will be successful in obtaining a refund.
Within 30 days of the order day, items can be returned under certain conditions. The items must be new, unopened, unmodified, and in their original packaging (undamaged). The customer is responsible for return shipping costs on all returns unless otherwise instructed by Mabotech Tuning. Once item is received by Mabotech tuning, you will be given a store credit to use within the website or a refund minus shipping costs. In some cases, a 15% restocking fee will be applied.
Returns after 30 days from the order date, specialty parts, and parts that have been installed or attempted to be installed are at the discretion of Mabotech. Certain items are non-returnable, this includes but is not limited to: special order items, electronic and/or electrical items, and on sale/clearance items.
Under no circumstances will Mabotech Tuning reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product due to the nature of most of our items. This includes circumstances in which damage occurred by any product installed allegedly correct or not. Damages will not be the responsibility of Mabotech Tuning, however, we will do our best efforts to help you resolve any issues the best way possible.
Email: Support@mabotech.net to explain your case and request a return.
Once the return has been approved you will receive an email with instructions detailing where and how to send the item. Please follow the instructions carefully! Returns must be received by Mabotech Tuning within 14 days of the return being authorized, failure to follow instructions correctly might voidany warranty or refund of the product.
Once the return arrives at Mabotech Tuning it will take an estimated 1-2 business days for the return to be entered into our system. Once entered you will receive an email notification and the pertinent department or experts will determine the status of the product, and if concluded on a favorable decision for the customer a resolution process will begin in which a gift certificate or other arrangements will be issued.